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Privacy Policy

Privacy Policy

AC Professional Cooling & Heating, Inc (AC Professional, we, our, or us) is committed to protecting the privacy of people who visit our website, request HVAC service, submit forms, call, text, book appointments, or interact with our advertising.

This Privacy Policy explains what information we collect, how we use it, how cookies and advertising tools may work, and how you can contact us about your information.

Last updated: July 2026

Information We Collect

We may collect information you provide directly and information collected automatically when you use the website.

  • Name, email address, phone number, service address, city, and contact preferences.
  • Information submitted through website forms, estimate requests, scheduling links, calls, text messages, chat tools, or advertising lead forms.
  • Service details such as HVAC issue, requested service, preferred timeline, appointment information, and messages you choose to send.
  • Website and device information such as IP address, browser type, device type, pages visited, referring pages, and approximate location derived from technical data.
  • Advertising and analytics information such as UTM parameters, Google click identifiers, Meta click identifiers, cookie identifiers, and campaign interaction data.

How We Use Information

We use information for business, service, customer support, website, and marketing measurement purposes.

  • Respond to service requests, estimate requests, questions, and appointment inquiries.
  • Schedule, confirm, and follow up on HVAC service appointments.
  • Prepare estimates, provide customer support, and communicate about requested services.
  • Send service-related calls, emails, or text messages when you provide contact information.
  • Operate, secure, measure, and improve the website and advertising campaigns.
  • Understand local service demand, website performance, and marketing attribution.
  • Comply with legal obligations, enforce website terms, and protect against fraud, spam, or misuse.

Website Forms, Advertising Leads, and Estimates

Information submitted through our website, Facebook, Instagram, Google Ads, online booking tools, phone calls, text messages, or other advertising platforms is used to respond to your inquiry, prepare estimates, schedule appointments, and provide requested HVAC services.

If you submit your information through Facebook Lead Ads or Instagram Lead Ads, we use your information to respond to your request, provide estimates, schedule appointments, and communicate regarding the requested services. We do not sell your personal information for money.

Calls, SMS, and Service Communications

By providing your phone number, you consent to receive calls and SMS messages related to your requested services, estimates, appointments, customer support, and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages and HELP for help. Consent to receive text messages is not a condition of purchase.

Cookies and Tracking Technologies

We use cookies, pixels, tags, scripts, and similar technologies to operate the website, understand how it is used, measure advertising performance, and improve the customer experience. You can control or disable cookies through your browser settings, but some parts of the website may not work properly without them.

Essential storage is available to operate and secure the website. Campaign measurement, advertising pixels, Google Analytics 4, Hotjar session recording, and desktop web chat may initialize when the website opens. Where supported, we treat a Global Privacy Control signal as an opt-out of advertising tracking. You can revisit this disclosure using the Privacy Details link in the footer.

Essential cookies

Help the website load, route forms, protect against spam, remember basic settings, and keep core features working.

Analytics cookies

Help us understand website traffic, page performance, user experience, and how visitors move through the site.

Advertising cookies and pixels

Help measure Google Ads, Meta Ads, remarketing, campaign performance, and whether advertising leads to calls, booking clicks, or form submissions.

Analytics, Advertising, and Website Tools

We may use Google Analytics, Google Ads, Google Tag Manager, Google Search Console, Meta Pixel, Meta Ads, Hotjar, Google Maps, Google reviews, and similar tools to understand website usage, measure campaigns, improve performance, and show or measure relevant advertising.

These tools may collect or receive information from our website and other apps, including cookies, identifiers, device information, pages viewed, actions taken, and advertising interaction data. You can manage ad preferences through your Google, Meta, browser, and device settings.

How We Share Information

We share information only as needed to operate our business, respond to requests, provide services, support communications, measure campaigns, protect the website, or comply with legal obligations.

  • Website hosting, security, and infrastructure providers.
  • Customer relationship management, lead routing, and marketing operations platforms, including Diamond Operations Pro / DOP Marketing OS.
  • Email delivery and communication providers used to send website notifications and customer confirmations.
  • Online booking, scheduling, phone, SMS, web chat, and customer communication tools.
  • Analytics, advertising, mapping, review, and measurement platforms such as Google, Meta, Hotjar, and similar tools.
  • Professional advisors, legal authorities, or other parties when required to comply with applicable law or protect rights and safety.

We do not sell your personal information for money.

Data Retention

We retain information only as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, protect against fraud or misuse, and enforce agreements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information submitted through the website. No online system is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

Depending on applicable law, you may request access to your information, correction of inaccurate information, deletion of information, or that we stop sending certain communications. You may also unsubscribe from marketing emails or opt out of text messages by replying STOP.

To make a privacy request, contact us at infoacprofessionalswfl.com or call (239) 293-9373.

Children's Privacy

Our website and services are intended for adults requesting HVAC services. We do not knowingly collect personal information from children under 13.

Third-Party Websites

Our website may link to third-party platforms such as booking tools, maps, review sites, social media, or financing resources. Those platforms are governed by their own privacy policies and terms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact AC Professional Cooling & Heating, Inc at infoacprofessionalswfl.com, call (239) 293-9373, or write to 932 Northeast 24th Lane, Unit 4, Cape Coral, FL 33909.

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